Inspiring

Question

Acrobat X Pro- Error while opening

Forum|Forum|2 years ago
February 25, 2023
3 replies
4921 views

I have a registered copy, with CD, and installed on new computer, Win10x64.

Now will not work...right hand corner shows account open with avatar. the this loads also.

Wont work nor will Acrobat Readr. Quits right away.

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Abambo

Community Expert

You can easily check that by starting Acrobat on your other computer and going to Help→About…

You will see what version it shows.

You can report back with the screen shot.

ABAMBO | Hard- and Software Engineer | Photographer

D

DanPBPhoto14053041Author

Inspiring

Thanks everyone!

All I want is a standalone Acrobat to create and, edit and read pdf's. If it costs me ok...I am not a "free-be-er"

T

Test Screen Name

Legend

That's not Acrobat X. It's the current Acrobat DC.
you can no longer use both Acrobat Pro and Acrobat Reader. Uninstall fully and start again.

D

DanPBPhoto14053041Author

Inspiring

That is not what the box sez.

try67

Community Expert

This looks very suspect. Acrobat X has been discontinued by Adobe years ago. Anyone still selling it now as a brand-new application is most likely scamming you, or selling you illegal software. Where did you buy it from, exactly?

try67

Community Expert

Acrobat X is an old and unsupported version, and is not officially compatible with any current OS.
To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Also, you can't have Acrobat X and Reader installed at the same time.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
You must use a dedicated FTP client to open the link, it won't work in most browsers.

D

DanPBPhoto14053041Author

Inspiring

Thank you for your response.

I wont get into a negative discussion about the compatibility of Windows10,
AAcXPro and Adobe Reader. It worked for years, together on 2 of my
computers.

I have Adobe CC for my photography and ALL the updates are installed.

It worked last week fine for my 2022 taxes.

It STILL works fine on my other Win10 along with Reader.

I will check a few other settings and see if I can respond with another
screenshot.
Thanks very much!
Dan

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