Acrobat® X Pro for CS6

I had Acrobat 9 Professional installed but this was removed at the advise of the Adobe support person it

was running on macOS Sierra 10.12.6. I uninstalled and reinstalled then tried to reopen the program but

I only see the acrobat splash screen and the name acrobat in the top left corner of my laptop.

Hi,

Ive just spent over an hour with support to try and get Acrobat Pro running as the software has two days trial left.

I have a CS6 serial but the system software will not recognize this I am running macOS Sierra 10.12.6 on a MacBook Pro

any advise or help available as I was referred to this forum for some answers.

Kind Regards

Moving to Installing, Updating, & Subscribing to Acrobat​

So should this be part of the creative suite and therefore the same serial number? Or a different one?

no.

you'll need to use the installation file(s)* and you'll need your serial number**.

* Single user licensee downloadable installation files available:

• Suites and Programs:    CC 2018 |  CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:   10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.13| 5.7.1|  4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
• Photoshop Elements:   2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:   2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:   2015, 11, 10, 9, 8

Updates

• non-cc updates
• CC (2013) Updates:
• •   Windows
  •   macOS
• CC 2014 Updates:
• •   Windows
  •   macOS
• CC 2015 Updates:
• •   Windows
  •   macOS

• Download and installation help for Adobe links

• Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

** you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

    a. you can check your account, https://accounts.adobe.com

    b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:)  https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

*

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html