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Participant
July 14, 2024
Answered

Acrobat X Pro Purchased Verion 2012 Automatically Closes

  • July 14, 2024
  • 1 reply
  • 978 views

I purchases the Adobe Design and Web Premium CS6 in 2012 for a PC. Acrobat X Pro has worked great until I bought a new Dell XPS. Now when I open the program, it automatrically closes within 20 seconds, wether I open documenst, take other actions, or do nothing. I have uninstalled Acrobat and reinstalled many times. I've also uninstalled the entire Design and Web Premium Suite many times, including Acrobat and have reinstalled, to no avail. I like owning the software and not having cloud versions that must be funded by the month or year.

 

Can anyone please advise on how to fix this?

This topic has been closed for replies.
Correct answer try67

W11


Then your system is not compliant with the requirements for Acrobat X, as it's not compatible with Windows 11.

1 reply

creative explorer
Community Expert
Community Expert
July 14, 2024

@timm93554489  Hey Tim, normally most people would say that support for 'Adobe Design and Web Premium CS6 in 2012' with Acrobat X Pro on the latest Windows version your Dell XPS is running is not supported. But, there may be a workaround:

https://community.adobe.com/t5/acrobat-discussions/installing-acrobat-x-on-windows-11/m-p/14097261

 

m
Participant
July 15, 2024

Thanks, I have read everything, but the links only specify minimum requirements for which my sytem is compliant. If my version of CS6 is not compatible with my computer, then it shouldn't have allowed the download. Frankly, this appears to be an effort by Adobe to cut off the last program purchasers and force them into their cloud based nonsense. I'm very old-school and find this concept abhorrent. Photoshop and all other elemnets of CS6 work, except for Acrobat X Pro. Very strange and leads me to believe there must be a fix for Acrobat X Pro. 

try67
Community Expert
Community Expert
July 15, 2024

What's the OS on this new computer?