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WhatATechGuy
Participant
January 15, 2025
Answered

Acrobat X Standard - Cannot activate.

  • January 15, 2025
  • 1 reply
  • 3309 views

I have a serial number that is listed in my Adobe Profile, yet when I try to use the serial number the software says: "This serial number is not valid for this product." I on my account page under "My Product" and it says I have Acrobat 10 registered with the serial number I am to use. I used the download button that is right next to the serial number. What gives? Why do they give me a download that rejects my serial number? The attached is the error I am getting, I removed the serial number for obvious reasons. 

 

 

Correct answer AnandSri

Hi,

 

I hope this message finds you well.

 

Please note that Acrobat X has reached its End of Life and is no longer supported. For more details, you can refer to this article: End of Support for Acrobat X and Reader X.
End of Support means that Adobe no longer provides technical support or distributes runtimes for this product.

While you can attempt to uninstall and reinstall the application and activate it using your serial number, please be aware that these steps may not work. For additional information, you may find the following resources helpful:

 

Thank you,
Anand Sri.

1 reply

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
January 16, 2025

Hi,

 

I hope this message finds you well.

 

Please note that Acrobat X has reached its End of Life and is no longer supported. For more details, you can refer to this article: End of Support for Acrobat X and Reader X.
End of Support means that Adobe no longer provides technical support or distributes runtimes for this product.

While you can attempt to uninstall and reinstall the application and activate it using your serial number, please be aware that these steps may not work. For additional information, you may find the following resources helpful:

 

Thank you,
Anand Sri.

W
WhatATechGuyAuthor
Participant
January 19, 2025

Anand,

A couple things about your post. One, is it Adobe's position that software that was purchased can be disabled by Adobe at any time? Two, why can I still download the software from your website that is sitting next to my serial number if it is invalid? I have a serial number that Adobe now says is not valid, so it’s not a matter of tech support it’s a matter of Adobe invalidating my software. When a computer crashes and cannot be recovered does the Adobe license that was on it get obliterated? Why do you not have a mechanism for the software purchaser to reset all licensed software so that a license can be recovered? I am a consultant and have a need for using every piece of software I have purchased even if it is end of life. If I cannot get a purchased software to work, I will not be inclined to recommend your software to others or be very interested in purchasing Adobe software going forward. There was no time frame disclosed on how long the software would work when it was purchased and do not accept end of life as a reason to shut off access to purchased software. I would expect that your company could reset my serial number but will not expecting me to buy a newer product. That is not a good sales tactic or what I expect from customer support.

Good day to you sir.

Preston

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    peter_4794
    Participating Frequently
    February 4, 2025

    Exactly... not like this was cheap software.

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