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L
lucids
Inspiring
September 10, 2012
Answered

Acrobat X Standard from Dell (download)

  • September 10, 2012
  • 1 reply
  • 43908 views

I have a 3 month old Dell XPS 15 running win7 64 bit Home Premium. At time of purchase I had the option of having Acrobat X (& Distiller) pre installed. Now when purchasing this is £20 but when i purchased my XPS it was on offer for a limited period for free. I duly ticked the box. The system arrived but came damaged so was returned and replaced immediately.

The system came with the adobe software installed ok but i had some error messages when trying to update so decided to reinstall hence needed reinstallation media or a download.

I have since fixed the update but still want the installer in case of future problems. I have searched the forum and read other posts here:

http://forums.adobe.com/thread/823236 and http://forums.adobe.com/message/4661222#4661222 and http://forums.adobe.com/message/4451504#4451504

Dell failed to include any licence number with my replacement system nor any reinstallation media. I registered the software with my adobe ID and in my products it shows the licence number which i have saved. Does Acrobat include Distiller as I was unable to register it and get any licence number?

I have had to contact Dell many times as my service tag was not recognised on their system. After 2 months they fixed that but they still are unable to fix my service tag being recognised in their My Dell downloads section to download my software (which i hope would be the location of the acrobat x software.)

To make matters worse there is no where on the Adobe site to download the installation and Dell have no record  of my system with Adobe acrobat X standard.

Please can someone provide a link to download this? As i said I have my licence already but no way of re installing.

Also if i contact Adobe support with my licence can they confirm that this licence is a Dell OEM licence so that i can show this as proof to dell that they supplied with the software so can provide me with some form of reinstallation.

This topic has been closed for replies.
Correct answer lucids

You might check your DELL system. A lot of newer systems ship with all the software located on the machine. They typically have a backup that allows you to write the files to CD or DVD, the reason they did not supply them. It has been a while since I have gone through this process, but it might be that you can find the stuff on your drive.


Thanks but no it doesn't have this, none of the dells i've had over the past 6 years have had. They do have  dell datasafe to enable a multi dvd recovery discs & a recovery partition with image based recovery. Mine is already repartitioned but i had already checked the hidden recovery partition.

But I did find find a solution for those that still have the software installed. If people want to reformat and reinstall windows they can find their installation here: C:\Program Files (x86)\Adobe\Acrobat 10.0\Setup Files. I have a folder in there "{AC76BA86-1033-F400-BA7E-000000000005}", in there are the installation files for Acrobat X Standard v10.0. This is not a trial and will require a licence key.

As this not on the Adobe site for some reason and many have problems with the Dell site i will upload it and post a link here. If the adobe staff have issue with this they can remove the link. But there are many people who have this legitimately as paid for as part of their PC purchase and were not correctly supplied with any form of installation media, like me.

Here is the install for Acrobat X standard. The RAR password is acrobatix & you will need winrar or other suitable software to extract the folder from the archive. Winrar can be downloaded from here: http://www.rarlab.com/download.htm To install run setup.exe in the folder.

The file is not shared anywhere else and is not a trial so needs a legitimate licence for acrobat x standard version. (If staff find this inappropriate please remove the link, but it would be more useful to have the install available on the adobe site itself.) The install may be specific to dell PC's, I don't know.

https://cdn.anonfiles.com/1347397319125.rar

After installation of version 10.0 the update to version 10.1.4 can be found here:

http://www.adobe.com/support/downloads/detail.jsp?ftpID=5444

1 reply

mytaxsite
mytaxsite
Inspiring
September 10, 2012

If you have got the serial number for Acrobat X then all you need is a package to install it in future just in case you need to perform a clean install of the operating system

I have successfully used the trial versions for this purpose and the serial numbers have always worked for me on these trial versions.  The trial versions are available from Adobe Website and they are complete in all respect and they accept any valid serial numbers which you claim you have already got.

One thing I find amazing is that DELL sent you a system with Acrobat X pre-installed.  Normally they send you with a READER no full acrobat X;  I buy my systems from DELL (In UK) so my facts are correct for UK users.  Perhaps they have different sales pitch for your country.

Hope this helps.

L
lucidsAuthor
Inspiring
September 10, 2012

Thanks for your reply but as far as i am aware there is no trial version hence my post. The only links available are for a trial of the Pro version and an update for the standard version. If you say there is a trial version of the standard version available please post the link here.

I am in the UK and my system was purchased direct fron the Dell site. As I originally posted when configuring my system online i had the opportunity to select a pre install of AcrobatX for £0.00 so I selected that. Previously they had charged for these versions, and now in the new version of the XPS15 they offer this for £20.40, so I guess this was a limited offer on the model I bought then.

They negated to supply a licence number or disc and as I said the service tag is not recognised in My Dell Downloads. A few weeks earlier I got an XPS 17 from them and that is recognised in My dell downloads. According to other dell users posting here that is where the software can be obtained, but at present Dell are denying any knowledge of the software on my system and say they cannot guarantee that it will work with the my Dell downloads section of their site. Do they thik that it magically appeared on my system. The techncian in one sentence told me that it would be in the My dell downloads then in the next said it wouldn't. I have to say they are a shambles and I may again end up having togo down the legal route to get it sorted. Sigh.

Up-Arrow
Up-Arrow
Inspiring
September 11, 2012

The picture you have posted is Acrobat Professional and it is the same as the one most people have here whether it is on a CD or "digitally supplied"  The trial versions are digitally supplied and your serial number should work.

If you have lost the serial number then this would be tricky because Adobe don't have a record of serial numbers and list of customers UNLESS, of course, you have registered with them and supplied this info.  If so then it is a question of logging in to your account and seeing what is in there. 

I don't know how else can you get the serial number without using some tools which can retrieve the numbers.  I doubt if Belarc Advisor can retrieve Adobe numbers.  They can retrieve Microsoft numbers but not Adobe numbers.

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