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Answered

Acrobat x stopped working....

Forum|Forum|13 years ago
June 12, 2012
26 replies
90357 views

A few days ago while viewing a .PDF Acrobat Pro X abruptly disappeared. Since then, it will no longer start under any circumstance. Win 7 x64

Tried the following.

1.) Control Panel, Programs, Programs and Features, Adobe Acrobat X Pro - English, Francais, Deutsch, Change, Repair. - *No Change in Behavior. Program will not start *

2.) Attempted the following suggestions found here:

http://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html

Solution 2 did nothing. Solution 3 prompted me to enter my Acrobat X Pro serial number. I entered my CS6 Master Collection serial number that was emailed to me by Adobe. It told me I have an incorrect serial number and would not allow me to continue.

Adobe - I ask that you please look into this issue as soon as possible and post a fix. I have almost 3 hours tied up into trying to resolve this issue as I can no longer open any .PDF file on my machine. I also see countless other posts on the same issue with no permanent resolve.

Thank you.

This topic has been closed for replies.

Correct answer Amrita Chakrabarti

I spoke too soon. It's happening again. "NOT RESPONDING"

I really don't like Adobe right now. I cannot imagine how painful it is for you guys with multiple seats.

I'm posting on their fanpage right now.

For all the users who have faced a problem where Acrobat did not launch after 30 days of serializing with a suite serial number, please execute the following workaround:

Make sure you are connected to the internet.
Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Click on Help->Deactivate .
Deactivate the application. Quit application.
Launch a regular CS6 product other than Acrobat or Flash Builder (for example: Photoshop, After Effects, Premier Pro, InDesign, Flash Professional, Illustrator, Dreamweaver.)
Accept Eula.
Register trial by signing in. Let the app launch.
Quit and relaunch the app. Wait for UI to come.
Click on License This Software button on the UI.
Click on Sign in .
Serial number screen will come
Enter the serial number in the serial number screen and click Next.
Quit app and relaunch the app while connected on the internet .

After this if you launch Acrobat it will launch and run forever without trouble. In case you still face a problem , try relaunching the other CS6 app once more and then launch Acrobat.

This will fix the problem and if done correctly by following the steps, you will NOT need to repeat the steps after 30 days

Please note:

1.Uninstall and reinstall will NOT fix the problem.

2.Deleting cache or renaming is NOT a solution as it will cause unintended side effects.

In case you face a problem like recurrence after 30 days, please send me a message so that I can help you get the steps corrected.

Show previous replies

R

rmloeb

Participating Frequently

Adobe, where the hell are you? I'm in the middle of a huge project and Acrobat stopped working. I'm afraid of the solution that suggests deactivating Photoshop, since I need to do this on two machines and I know there's a limit on the number of times I can reactivate.

Rog

B

Bill12

Inspiring

My understanding is there is a limited number of activations that you can have active at one time, not a limit on the number of reactivations after deactivations.

Q

quazmatron

Participant

Looks like you are correct

http://blogs.adobe.com/oobe/2010/01/removing_deactivation_limit.html

They removed the deactivation limit in 2010

A

Anonymous

I am a teacher using the CS6 version on Windows 7 64 bit. SO glad to see I am not alone on this issue. But really need Acrobat to work. I can view files in Reader - but that is not a real solution. It needs to open.

what ever update happened to this on Jun 22nd made the program inoperable.

And G818's solution worked! thanks!

A

Anonymous

In case Adobe is counting numbers, experiencing the same issue here.

Had Acrobat X Pro running in the morning but by lunchtime it wouldn't open at all. Running Windows 7, 64 bit. Will be deactivating / activating through Photoshop once I get the key-code from my IT guy.

billbyrnes@live.com

Inspiring

If Actrobat X was installed as part of CS6, it was reported in another forum that deactivitating CS6 from Photoshop and then reactivating the suite from Photoshop fixed the problem. The consensus was that this problem happens 30 days after installation and may be a licensing problem. We will have to wait and see if it happens again in 30 days.

Thanks,

Bill Byrnes

L

LareeDraper

Participating Frequently

In case Adobe's counting numbers, I had the same problem this morning, CS6 Master Suite. I first tried rebooting then reinstalling. When that did nothing, I came online and found this. Deactivating through Photoshop did the trick. Thanks, folks -- I'm sure you saved me hours.

G

gary0a1

Known Participant

Deactivating seems simple enuff. BUT... I can't deactivate. The option is grayed out. Nice goind Adobe.

M

matt_thomas2

Participant

I'm joining the ranks - this morning, innocently tried to open an invoice... didn't open. Performed the usualls- reboot, check associations, ect. Tried to opent the program directly... nothing. Thought out uninstalling and reinstalling but don't know if I want go there just yet... I found this too:

http://forums.adobe.com/message/4492856

Will search for more and try - will post if I find anything... odd that the dates are all recent...

818g

Participating Frequently

The solution that Jimbo7777 suggested on the parallel thread does work:

start up Photoshop
Help/deactivate
close application
start up Photoshop or Acrobat (it is now running in trial mode)
go through the activation process giving the serial

It's much faster and less painful than uninstalling/reinstalling the whole suite.

G

Gregory Burns

Inspiring

Having this same issue both in my home installation and at work. Both Win7/64, same CS6 upgrade package. At home, after spending hours on the phone with Adobe reps killing off cache files and recreating them, I finally just use a trial copy (got 22 days left at this point). At work, I uninstalled and bumped down to an Acrobat 9 copy. Sigh. Adobe doesn't seem to be taking this very seriously. I've had a "case" open for a week now, and have been waiting for 2-3 days for them to respond to the last "help" I sent.

It's not like this is a $0.99 app on iTunes or anything. My employer's paid thousands over the life cycle of just Creative Suite versions keeping me up to date, and it doesn't appear that Adobe is even responding to these forum posts. I see this one started four days ago (I started having my problems last weekend).

Y

yrootberg

Participant

I am actulay experincing the same issue on the exact same platform. I was in the middle of viewing a pdf yesterday, and it just died. Spent the rest of the day trying to figure out what the problem was.

R

raynestorm

Participating Frequently

I also have the exact same problem on a Win 7 x64 system. I have the CS6 master collection. None of the posted fixes worked. Please post a fix soon.

Thank you.

J

John__J_Woollett

Participant

I have also just start experiencing the same issue (on Win 7 64 bit and Xp 64 bit)

I have Acrobat 10.1.3 as part of Cs6 design standard (volumn licence)

It is possible to "fix" the problem by deleting the cache.db file but you will need to re-enter your adobe password next time you start the application.

But the problem returns and you need to repeat (very annoying)

I've started using Foxit until Adobe can sort the issue.

I hope 10.1.4 isn't far away.

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