Participating Frequently

Question

Acrobat XI: An unexpected error occurred. pdfmaker was unable to produce the pdf

Forum|Forum|9 years ago
November 22, 2016
2 replies
4930 views

When right clicking a file to convert to pdf we get the following error, "An unexpected error occurred. PDFmaker was unable to produce the pdf."

We are using Window 10 , Acrobat XI Standard (11.0.18), Microsoft Office 2013.

When we open the file and use save as PDF it seems to work without issue.

We have reinstalled Office

We can't reinstall Adobe as we cannot find the serial number.

Any Thoughts?

This topic has been closed for replies.

T

TheBowe

Participant

I found that it was Skype for business 2016 as well - but dont need to do anything dramatic like remove it.

remove the following key ( also fixes some mail merge issues if you have any) after closing offfice and skype stuff.

HKCR\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}\2.8

boom!

W

whitehedge89927075

Participating Frequently

I tried this on my other machines and it is working great. Thanks. (Y).

TanviRastogi

Adobe Employee

Hi Mark

Did you try repairing you Acrobat ?

Thanks

Tanvi

W

whitehedge89927075

Participating Frequently

Hi Tanvi,

I am facing same problem, I tried repairing office as well as Acrobat but it did not work.

Any help ??

Thanks,

Nitin

TanviRastogi

Adobe Employee

Hi Nitin

Please share your OS, Office and Acrobat version details.

Also, how are you trying to create PDFs?

Can you please check if Adobe PDF Printer is installed on your system in printers and set as default?

Thanks

Tanvi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded