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John351642413tef
Participant
January 31, 2024
Question

Acrobat XI crashing in Win 11

  • January 31, 2024
  • 1 reply
  • 1742 views

Hello,

I am using ACROBAT XI and upgraded from WIN 7 to 11.

When I open the pdf in Acrobat, Acrobat crashes after a few seconds.

I see that this has been a common problem with Adobe over the past few years.

I don't have the problem on my WIN 10 computer.

Any advice?

    This topic has been closed for replies.

    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 31, 2024

    Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10, or 11, so problems are to be expected. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

    Updates are available here:
    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
    You must use a dedicated FTP client to open the link, it won't work in most browsers.

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