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Participant
November 17, 2024
Question

Acrobat XI - Moving to New Compter

  • November 17, 2024
  • 1 reply
  • 183 views

Hi,  I've been using Acrobat XI for ever and just installed it after reinstalling Windows 11 on my computer.  Acrobat XI says I am at the max number of users - I have no idea how to find or delete the previous copy of the program so that I can get it running on the new build.  Same computer, just a different C drive and build.  

 

Any ideas on how to get around this?  

 

Al Donn, Tampa

[Email address removed]

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1 reply

try67
Community Expert
Community Expert
November 17, 2024

If you don't see it here I'm afraid there's nothing you can do about it: https://account.adobe.com/activated-devices