Acrobat XI Pro in Finnish language, not English (US)

Question

I am IT support for faculty at a University. I had to re-image a faculty Windows 7 computer with MS Deployment Tools. So I needed to re-install Acrobat XI Pro.

I downloaded Acrobat XI Pro, extracted, ran installer, gave serial number. Acrobat seemed to run fine in my admin account and I could read the English language. Had faculty log in using their (non-admin) account and the program opens in what seems to be the Finnish language, which neither of us can read. I did Google search. Based on that I went to control panel/ Programs/ right clicked on Acrobat, chose "Change", then "Modify". Under Languages both English and Finnish were installed. So I chose to uninstall Finnish. After that completed I rebooted. But no fix. Still shows a language I can't read.

Then I downloaded and ran the Acrobat cleanup tool. Reran the installer in the faculty's login. Still no fix, same problem. It seems to be installed properly, just showing in a language I can't read (probably Finnish) instead of English (US).

kglad · Accepted Answer

I have done exactly that, as I mentioned in the original post. I have now done it several times, most recently making sure the Finnish language did not install, only English, through "Custom" install. But when I run the program it shows Finnish language, which I cannot read.

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

kglad · Answer

do you have an enterprise/team license?

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