acrobat xi pro install

Forum|Forum|3 years ago
August 11, 2022
3 replies
667 views

Am trying to install and typing serial number then it prepares to install then crashes. spoke to adobe customer support and serial ok they suggested tryinh here.

help

Install update and subscribe to Acrobat

This topic has been closed for replies.

try67

Community Expert

Acrobat XI is an old and unsupported version, and is no longer compatible with Windows 10. To increase the chances of it working properly run it in Compatibility Mode with an earlier OS, like Windows 7.

Once installed, make sure to update it to the latest version available, which is 11.0.23.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/
You must use a dedicated FTP client to open the link, it won't work in most browsers.

T

Test Screen Name

Legend

Doesn't seem that mindboggling that 10 year old software might not work in the current, constantly changing, Windows 10. Nor does it seem that mindboggling that support has a limit - which is 5 years from release in this case, so, 5 years ago.

Still, if you manage to capture screen shots please post them, someone may know a work-around. You said it crashes, though, and now you seem to be saying that you get an error message?

T

Test Screen Name

Legend

What is your operating system version? Please post screen shot of the crash message.

T

Tony25612720c6y4Author

Participant

Hi its Windows 10. Cant upload picture as have deleted and am downloading another zip file. But it says installation failed and go to adobe support. called them and they confirmed my serial is fine but they have no support anymore so am trying here. Mindboggling.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded