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Participant
September 28, 2023
Question

Acrobat xI Standard license.

  • September 28, 2023
  • 1 reply
  • 563 views

Years ago I bought an Acrobat XI license and installed it on my computer.

I changed computers weeks ago, first deactivate the license on the previous computer.

Later, I installed the application on my new computer.

I got an error, the license is already in use.

Is there any way to solve this error?
 

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1 reply

try67
Community Expert
Community Expert
September 28, 2023

Contact Adobe directly and ask for an "activation count reset". It's best you don't mention it's for an unsupported version, though.