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R
rstamm
Participant
April 2, 2020
Answered

Acrobat XI standard on windows 10 crashes after 10-15 seconds.

  • April 2, 2020
  • 8 replies
  • 25695 views

Acrobat XI standard on windows 10 crashes after 10-15 seconds. Tried may fixes found online and nothing has worked so far. This is a corporate ouned license and they can't figure it out. Their fix is to use Nitro, which doesn't work as well as adobe for my needs. Any help would be greatly apreciated. Thanks.

 

Correct answer rstamm

When I originally posted, I was running 11.0.23 and experienced the crash after several seconds. I uninstalled Adobe Standard XI, several times, trying all different fix suggestions found on the internet and nothing worked. After the last reinstall, same issue with 11.0.0. I finally got the laptop to upgrade to 11.0.23 (the links above did not work). I am happy to say, the problem has been corrected. Thanks for everyones help.

8 replies

G
gene32028026io1a
Participant
September 1, 2023

Control Panel, Windows Defender Firewall, Advanced settings. Create an Outbound and Inbound rule to block acrobat.exe

 

This is verified. Works as of 09/01/2023.

 

Credit due to fiveMinSoln

    J
    jimbo96734
    Participant
    June 11, 2025

    You are a rockstar. Thanks for taking the time to post this.

    Much appriciated!

    S
    Solomon29203333v46b
    Participant
    April 2, 2023

    After installing the Adobe updates, it doesn't crash any more. Try this.

    Mahesh Sarkar
    Mahesh Sarkar
    Participant
    October 11, 2022

    Adobe Reader 11 is a good and simple reader for PDF. Older versions of Adobe connect to the server when it starts. We have to stop it from connecting to the server. For that we have to block Adobe Reader in the inbound and outbound internet connection in the advanced settings of the firewall. So it will run properly. thank you

    A
    andrey15A9
    Participating Frequently
    September 18, 2021

    CORRECT SOLUTION:

     

    1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

     

    2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

     

    3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

     

    4. Run Acrobat XI , now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat XI runs with 0 issues in 2021. (no need for any compatibly modes). 

      Yessvann
      Yessvann
      Participant
      September 28, 2021

      Thank you very much!

      It worked!

      Not exactly the same route, so when you install the Microsoft Compatibility Administrator, look up for the path where the download will be installed and write it down, as you need it to found the "Application Compatibility Toolkit" and follow the above instructions (From andrey1SA9) Good Luck!  🙂

      R
      rjr.broker56
      Participant
      October 6, 2021

      Hello,

       

      I had to transfer Acrobat XI to a new machine and encountered the same crashing issue. I followed the instructions of andrey15A9 and Yessvann and eventually was successful. Several days later, the crashing started to reocurred. Now I use Reader to view pdf's and Acrobat offline to edit.

       

      Any ideas?

      Thanks in advance!

      A
      andrey15A9
      Participating Frequently
      September 18, 2021

      CORRECT SOLUTION:

       

      1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10

       

      2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\

       

      3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"

       

      4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes). 

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      April 22, 2020

      "It's 11.0.0. (Yes I know that the suggestion is to go to 11.0.23)"

      This is not a suggestion, it is the first step 😉

      Acrobate du PDF, InDesigner et Photoshopographe
      R
      rstammAuthorCorrect answer
      Participant
      April 23, 2020

      When I originally posted, I was running 11.0.23 and experienced the crash after several seconds. I uninstalled Adobe Standard XI, several times, trying all different fix suggestions found on the internet and nothing worked. After the last reinstall, same issue with 11.0.0. I finally got the laptop to upgrade to 11.0.23 (the links above did not work). I am happy to say, the problem has been corrected. Thanks for everyones help.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 23, 2020

      Hi there

       

      We are glad to hear that the issue got fixed. 

       

      Feel free to contact us for any assistance required in the future.

       

      Regards

      Amal

      R
      rstammAuthor
      Participant
      April 21, 2020

      As nicolek447787620 stated below. I tried opening a pdf without being on line and had no problem with acrobate staying open. So what is the fix for a license/system check that Adobe is performing on old software during the initial startup. 

        T
        Test Screen Name
        Legend
        April 22, 2020

        What exact version of Acrobat XI? 

        N
        nicolek44787620
        Participant
        April 22, 2020

        It's 11.0.0.  (Yes I know that the suggestion is to go to 11.0.23)

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 2, 2020

        Hi Rstamm

         

        We are sorry for the trouble. As described the Acrobat XI crashes after 10-15 sec.

         

        Is this a behavior with a particular PDF file or is it crashing for all files? Please try with a different PDF file and check.

         

        What is the version of the Adobe Acrobat XI you are using? To check the version of the application. Go to Help > About Adobe Acrobat. The last update for Acrobat XI was released on 14th Nov 2017 version 11.0.23. make sure you have the application updated. Go to Help > Check for Updates. 

        You may also download the patch manually using the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html)

         

        Also, please try to Repair Installation. Go to Help > Repair Installation and see if that helps.

         

        If it still doesn't work, please create a new test user profile with full admin rights and try using the application there and check.

         

        Adobe Acrobat XI is an old and end of support application. The security patches and updates are no longer available. For more information please refer to the help article (https://helpx.adobe.com/in/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html)

         

        Regards

        Amal

         

         

        N
        nicolek44787620
        Participant
        April 21, 2020

        Amal - While I understand that this is an older product - the software is only failing because of a license/system check that Adobe is performing on old software.  If I disconnect from the internet - or block the url in our filters - the software continues to function without crashing.  The timing of this couldn't be worse.  This is an educational facility and with schools closed.  I'm hoping you can read between the lines in terms of problems this causes to institutions where people are not currently allowed on site. 

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