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Participant
April 19, 2023
Question

Acrobat XI Standard Suddenly Stopped Working

  • April 19, 2023
  • 1 reply
  • 925 views

As the subject line says, Acrobat XI suddenly stopped working. So I uninstalled the product and reinstalled it (from disk). Message says that "serial number is valid by a qualifying product could not be found on this computer". Confusing, because I literally just reinstalled it. And it was working right up until yesterday. So I go to the "Customer Support Page" and a new message tells me that

The Adobe serial number you entered is invalid

It may be blocked due to misuse  or expired.

 

What does this mean? Who is blocking my serial number? How can a one-time-purchase software license expire? Is this all just a ruse to force me to buy a subscription?

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1 reply

try67
Community Expert
Community Expert
April 19, 2023

It means your version is an upgrade license, so you must specify a serial number of a previous full license in order to be able to use it.

Participant
April 19, 2023

Ah - that makes sense. Thank you! Too bad the disc and serial number of whatever original version I had installed years ago are MIA...  But at least I understand the issue now before succumbing to monthly payments.  Thanks again.