AcrobatDC application installation was successfull but missing files in Program Files directory

Question

I was able to install acrobat DC app successfully. App logs shows no error, and gives exit code 0. Could find shorcuts created in start menu but can see empty Adobe folder under Program Files.

I am installing using msi file which is working fine with Photoshop application but not for Acrobat DC. What I am doing wrong here? Should I run Build\setup.exe instead of msi?

Thank you in advance.

Amal. · Answer

Hi @pauljebastin

Hope you are doing well and thanks for reaching out.

If you have downloaded the Acrobat from the creative cloud desktop application, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

Let us know how it goes.

Regards

Amal

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