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Known Participant
May 28, 2023
Question

Acrotray sabotaging Opus Directory and Windows Explorer (win 10)

  • May 28, 2023
  • 1 reply
  • 616 views

Greetings all:

I have Acrobat DC, on the latest Win 10.
While afore I had no issues, as of 6 hours ago, Acrotray began to sabotage my Directory Opus and Windows Explorer, this includes the right-click menus.

It began by selecting a folder to be moved, while this usually goes darn fast, now ... it began fast, then, after 2, 3 seconds ... the move hung.
Here began many, MANY issues.
Renaming: Impossible.
Creating text file: Impossibe.
Right Click Menu: did not show.
ETC. ETC. ETC.
Took me 5 whole hours to finally figure out, it is Acrotray.exe that messed all up.

Then I figured it out, by accident:
In Task Manager, I noticed not the regular 2 active files under Directory Opus, the Exe and the Help Center, but now also ... Acrotray.
Curious, I began to AGAIN move a folder, but this time I killed off Acrotray, and 'lo and behold?
It worked.
New test: Rename folder.
Yep, there was Acrotray again as soon as I right clicked.
Kill it off, and rename ... succeeded.

As I am EXTREMELY smart, I figured, let's rename this Acrotray.exe to Acrotray.exe1.
Brilliant!!!
Reboot, test ... BAM!!!
"Acrotray.Exe cannot be found" yelled the damn pop-up, and all the rest refused to do anything.
System hung, spamming this damn alert to me.
I could not rename the damn thing, since, right, that is botched.
Had to do this through CMD in Admin Mode.
Says something about how very intrusive this thing is.

Now, on the upside, this told me, it is indeed, beyond any doubt, the Acrotray, that sabotages my system.
But why, all of the sudden?
I do not know.
More so, what the bloody hell has this Acrobat helper got to do with my Directory Opus, or my Explorer???
Since WHEN do I need this dang Acrotray meddling in my system's operations???
What is the reason, that Acrobat needs to be around like this, interfering in my work???

As far as I know, Adobe has absolutely no bussiness in my work, my computer operations, or for that matter, on my system.
I need no "help center".
I need no spy system (since, by all means, it sure begins to look like one if it is triggered by whatever operation I do in DO/Explorer).

What's next, will it tell me I cannot any longer write Warhammer 40 stories?
That I no longer am allowed to watch music videos on Youtube?
None of this is any of your business, Adobe!!!

Fix that stuff, please.
And stop meddling with my computer operations.
No more Acrotray in my system.
Darn it.

Is there in the mean time a solution to this issue, a work-around, anything?
I do not want this thing botching every damn operation on my system.

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Community Expert
May 28, 2023

You can report this as a bug at https://acrobat.uservoice.com

Known Participant
May 29, 2023

Did as well, thank you.
No work-around?