peggieh99174886

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Answered

activate

Forum|Forum|7 years ago
December 28, 2018
1 reply
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My subscription was initially activated. Was deactivated during a windows 10 software upgrade. Currently when I try to access a PDF document I receive a message my free trial period is over. I checked my credit card statement, I am being charged monthly therefore my subscription should be active. Please advise how I reactivate my subscription - do I reinstall or is there an activation option.

Thanks Peggie

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Install update and subscribe to Acrobat

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Correct answer kglad

first, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, check the faq:

https://forums.adobe.com/thread/1962238?start=0&tstart=0

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Community Expert

Correct answer

Community Expert

first, sign out and then back in to your cc desktop application using the same adobe id used to pay for your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

if that fails, check the faq:

https://forums.adobe.com/thread/1962238?start=0&tstart=0

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peggieh99174886Author

Participant

I will try that. Thanks.

Peggie,

Peggie Harrington Co-Founder

Placing Russell, LLC

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Community Expert

Community Expert

you're welcome.