Skip to main content
Participant
Feb 24, 2025 8:36 PM UTC
Question

Activation Adobe Acrobat DC

Hello community,

I have problem with my Adobe Acrobat DC Software. I could activate it in two computers and now after reinstalling it on my updated OS it says I have already two activated devices. The computer where I had it installed does not exist anymore. So I cannot logout from that device. Do you have any recommendations how to get the software running again. The Adobe support said they can't do anything. Perhaps somebody in the forum can help me.

Best wishes

Simon

5 replies

try67
Community Expert
Community Expert
Feb 24, 2025 10:04 PM UTC

If they don't appear here, there's nothing we can do that Adobe can't:

https://account.adobe.com/activated-devices

 

Translate
Participant
Feb 24, 2025 10:17 PM UTC

Thank you for your reply. I don't understand why the devices do not appear there. Somewhere they must have the data of the devices. Otherwise they would not recognize that two devices are activated...

Translate
Adobe Employee
Feb 28, 2025 5:04 AM UTC

Hi @simon_2529 

 

Are you not seeing any activated devices on the https://account.adobe.com/activated-devices

Translate