activation problem with acrobat as a part of creative suite 6 (cs6)

Question

HI, I try to activate Creativ Suite 6 (CS6) for Windows (Win10 SystemBuild 2004 ). The licesne is a CLP License (=permanent license, before CC).

Photoshop, InDesign starts as a trial versio for 32767 days (!!!)

Acrobat Pro can not be activated anymore and starts as a normal trial with 7 days.

I use the original installer (one for all) withe the legal serial (one serial no for all apps, including acrobat).

Adobe Support is not able to help.

Any ideas what I can do?

Thanks,

Michael

michael-adobe · Accepted Answer

Hi, Thanks for the feedback. Even if i know of course that the software is not up-to-date and that this has an effect on the support. But the licensee has owns a permanent license that is not limited in time. But I am surprised that the customer is no longer able to reactivate when installing a new system. In my role as a adobe partner, i recommend the customer to use the latest software. But if a customer buys a permanent license, he should have the possibility to use the license, even if it's old.

If adobe has a problem accessing older products through its activation server, adobe support should at least be able to say that clearly. Michael

DeanUtian · Answer

As has been mentioned already CS6 is quite old. It was released in 2012. Generally, 5 years of the product version is the point at its end of life. Adobe's support for CS6 has been non-existant since 2017. Eeven on here by volunteers in the Adobe community, CS6 support is limited.

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