Add video doesnt work

Forum|Forum|5 years ago
March 1, 2021
5 replies
4525 views

I am trying to add rich media (video) into PDF (Adobe Acrobat Pro DC) but it appear to be just a black box after. I saved the video in different formats to try with Adobe Media Encoder, all H.264 compressed but none of them work.

Cant figure out what I am doing wrong.

Rich media and 3D

Correct answer Przemysław5C06

I have the same problem - black box. But after save and open to read, I can click play button but acrobat wants flash plugin! Why?

A

Alexis38302944bppo

Participant

As of today, I am still having a problem with this.

D

default37vo63u0prlq

Participant

It's been 3 years. Has this issue been resolved? When I click to add a video, absolutely nothing happens.

T

Tariq Dar

Legend

Hi,

You can check playing Multimedia within a PDF file, to know more you may visit this help page: https://adobe.ly/41jiZu5 let us know if you have further questions.

~Tariq

G

GeekShowMedia

Participant

Well, this issue is still ON. Especially, after the last update to Acrobat Pro. According to MANY Adobe experts, as well as official customer-care - this is a major bug which hasnt been resolved yet. Hence, I had to go back to an older version, which - however - lacks other features. Honestly, whoever is able to embed a video on Acrobat Pro in 2023...well, good for you. Is just a bit awkward to pay full subsciption for so many years and to have to build a presentation on a third-party PDF editor. Nice one.

schmar

Inspiring

same here. tryed almost every codec via media encoder (h264, wmv, mpg2 etc.) but when I play the videos they just show the audiowave. Tried it on multiple PCs (Windows 10, latest build, all drivers updated) with Nvidia and Intel Chipsets - DC or just Reader, no luck.

Dave__M

Community Expert

There are so many variants of behaviors - Hoping that someone from Adobe can chime in on this issue.

Dave

Dave__M

Community Expert

There seems to be a lot of issues with video in PDF as of late. I just tried this, and also have a black box that will not play. I'll poke around with it to see if I can figure something out!

My best,

Dave

Dave__M

Community Expert

Interesting... I saved, closed the PDF, then re-opened it. With the hand tool, I clicked on the video and got the usual security warning. I told Acrobat to always trust the PDF's content, clicked the video box with the hand tool, and nothing happened. I then switched to the select tool, and double-clicked... and it started to play. After that, the hand tool worked to trigger the video too. I don't think the arrow select tool had any part in it... I think I needed to double click, and then wait for the 'mechanics' to process the request to play... and then it worked. See if that will work for you. Double click... and let it 'think' for a few seconds.

Let us know!

My best,

Dave