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Te Awanui33920355jl8i
Participant
November 28, 2023
Question

Adding new user

  • November 28, 2023
  • 1 reply
  • 423 views

I am trying to add new users to our team. I have gone through and added new user- assigned products and clicked save. However the user that I add hasn't received any email from Adobe and they cannot access any of the functions when they download the software. Any suggestions?

 

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    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 29, 2023

    Try it with a test user. You can easily create a test user and attrivübute the licence to that one. Creating the user in the adminconsole without attributing a product should send out the invitation to create an Adobe ID. 

     

    The big advantage of the test user is that you control both, the admin and the user. You can pin down as such any problem that could arise. After that, you can resume working with that user to detect the issue.

     

    (Downloding the software is not enough, they also need to sign in!)

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