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A
Anonymous
April 22, 2020
Question

Adding watermark to PDF crashes Acrobat

  • April 22, 2020
  • 3 replies
  • 2382 views

When I try to add, edit or remove a watermark, Acrobat crashes. Just started happening today, on new and existing files. Anyone else having this issue? Any suggestions?

This topic has been closed for replies.

3 replies

Amal.
Amal.
Legend
May 20, 2020

Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

 

Let us know how it goes

 

Regards

Amal

Amal.
Amal.
Legend
April 29, 2020

Hi Nozeri 

 

We are sorry for the trouble and the delay in response. As described the application crashes 

 

Please try to repair the installation (For Windows Only ) Go to Help > Repair Installation.

 

Also please try to turn off the protected mode for testing. Go to Edit > Preferences > Enhanced security  > Turn off the protected mode and uncheck the Enhanced Security > Click Ok and check.
Note: Please turn on the security after testing

 

If it still doesn't work 

 

 

Let us know how it goes

 

Regards

Amal

try67
Community Expert
try67Community Expert
Community Expert
April 22, 2020

What's the exact version number? What's your OS version?

A
Anonymous
April 22, 2020

Acrobat Pro DC Version 2015.006.30518

 

Windows 10 Enterprise

Version: 1909

Build: 18363.778

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