Additional Files need to be installed to create a PDF-File

Hi,

We have Adobe Acrobat on a VDI Server where many users need to access it.

Now one user needs to open a Word document (.docx) to use the function: "Prepare Form".

Once he opens the document he gets an error that "additional files need to be installed to create a pdf file out of this file" and "you need to have administrative rights to install said files".

If I login to the vdi server with an Admin User and try the same thing it seems to install these files and work. But for non administrator users it won't.

Does anyone have any idea how to fix this issue?

Thanks for the help!