Admin Approval for Personal Account while opening a PDF

Question

Hi guys, I need some help with my Adobe Acrobat app. Whenever I try to access a PDF on Adobe Acrobat, it is fine for 5 seconds before this message pops up:

Your request is on its way

You’ll hear back from your admin soon. If your request is approved, you’ll get an email with instructions on how to start using your apps and services. Learn more about requesting Adobe apps.
 
My account is a personal account and I have tried running it as an admin, but it will not let me edit or read any of my PDF files. This has never happened before an I am unsure of what to do. Thanks in advance!

Alchemystro · Accepted Answer

Hi @Tariq Ahmad. I can now access Acrobat, thank you for your help.

Tariq Dar · Answer

Hi @Alchemystro,

Thanks for reaching out, and sorry for the trouble

I have reviewed your account details, and I see that you have an active Acrobat Standard subscription. Try launching Acrobat and then sign out.

Close Acrobat and launch it again. When it prompts you for login, use your Adobe ID and log in. Next is to check for pending updates,

To check for any pending updates, launch Acrobat > Help > Check For Updates.

If the issue recurs, please take a short video recording and share it with us. We will then check with the product team. Also, please collect diagnostic logs

To collect the logs:

Download and run the Diagnostics Utility from: https://adobe.ly/4iODHKJ
Click on Start Diagnostics. Ensure advanced logging is checked.
Launch Acrobat, reproduce the issue with your file.
Once done, click Stop Monitoring.
Copy the Log ID and share it with us.

Best regards,
Tariq | Adobe Community Team

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