Skip to main content
A
AdobOwesMe
Participant
February 3, 2024
Question

Adobe $1000 Mystery Charges and No Call or Email Support

  • February 3, 2024
  • 2 replies
  • 1416 views

I am looking for an email so I can contact someone from support at Adobe regarding billings I'm receiving on what's supposed to be a free account (I use to have an account but cancelled this over a year ago).

 

I moved to the UK sometime ago from Canada, have not looked at my Canadian credit card statements for sometime. Checking today I noticed adobe has charged me 5 times since just the end of December for $30. These charges go back all the way until last year.

 

However I do not currently have an active plan. Your chat service will not provide a call number or email for support if I do not have a paid account.

 

I have checked all over your site and have not found any number or email for me to contact.

 

Please let me know if anyone has a number of email for me to contact support.

 

    This topic has been closed for replies.

    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    February 4, 2024

    Adobe does not provide email support, at least not as a first point of contact. Beware of people contacting you here and offering such support. If they don't have the "Adobe Employee" tag under their name, they are most likely scammers.

    Go back to the chat and type "agent" or "phone" to get the phone number for your country.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 4, 2024

     

    quote

    Go back to the chat and type "agent" or "phone" to get the phone number for your country.

    By @try67

     

    Adobe does not do support by phone either. They use Chat and X (Twitter).

     

     

    •  X (formerly Twitter): Send post to @AdobeCare.

     

     

    Jane

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 4, 2024

    … and when the chatbot says it will connect you only, if you have an active plan, you need to lie, and say that you want to buy a plan… 😉

    ABAMBO | Hard- and Software Engineer | Photographer
      A
      AdobOwesMeAuthor
      Participant
      February 3, 2024

      To be clear, it shows currently that I have not been charged on my account, but I am receiving consistent monthly withdrawls from my credit card from Adobe.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices