Skip to main content
H
hypersonic1
Participant
July 6, 2026
Question

Adobe 2024 does not allow my client to request e-signatures.

  • July 6, 2026
  • 1 reply
  • 21 views

I am a tech for a company trying to learn more about the Adobe ecosystem to help my clients get their work done. One of my clients has Adobe pro 2024 and has suddenly lost the ability to request e-signatures. It was visible before. Other users still have the functionality. My client does have a paid license and is on Windows 11.

 

Steps taken:

Repaired the install.

I used acro cleaner to uninstall and reset defaults then restarted the PC.

I reinstalled adobe pro-2024.

I patched the installation 2400130264.

Language set to Match the OS.

There is no option to Disable new acrobat reader.

 

The option never returned. 

Am I simply missing a setting within the app to put the option on all tools bars?

I’m looking for a little guidance, if possible, on this issue.

 

Thank you!

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 7, 2026

    Hi hypersonic1,


    Thank you for reaching out, and sorry for the trouble caused.


    Based on the version details, it appears that the user is using an outdated version of the application. Please check and update to the latest version. For more information about the latest updates, refer to the following help page: Acrobat updates.


    You mentioned that the feature was available previously but is no longer accessible. Could you please provide a screenshot of the window showing the installed application version? You can follow these steps to do so:

    • Open the Acrobat.

    • Go to Menu > Help > About Adobe Acrobat.

    • A small window will appear displaying the version details.

    Additionally, please share the email address of the client experiencing this issue in a private message. We need this information to check the account status on our end. To initiate a private message, click on my profile and select the "Send Message" button.


    Let us know if you need any help or have questions.


    Thanks,

    Meenakshi

    H
    hypersonic1Author
    Participant
    July 8, 2026

    Hi! I’ve sent a reply. really hoping for some extra steps on this one. I was very surprised when a reinstall didn’t work.

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    July 9, 2026

    Hi hypersonic1,

     

    Thank you for the information. We have received the message. We will check the account status and update you with the latest information.

     

    Thanks,

    Meenakshi

     

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices