Adobe 2024 does not allow my client to request e-signatures.

Question

I am a tech for a company trying to learn more about the Adobe ecosystem to help my clients get their work done. One of my clients has Adobe pro 2024 and has suddenly lost the ability to request e-signatures. It was visible before. Other users still have the functionality. My client does have a paid license and is on Windows 11.

Steps taken:

Repaired the install.

I used acro cleaner to uninstall and reset defaults then restarted the PC.

I reinstalled adobe pro-2024.

I patched the installation 2400130264.

Language set to Match the OS.

There is no option to Disable new acrobat reader.

The option never returned.

Am I simply missing a setting within the app to put the option on all tools bars?

I’m looking for a little guidance, if possible, on this issue.

Thank you!

Meenakshi0101 · Accepted Answer

Hihypersonic1,We have reviewed the account associated with the email address you provided. The user is currently using Adobe Acrobat Pro 2024, which is a classic version. Please note that this version does not include any Adobe Document Cloud services, meaning the feature for requesting signatures is not available.Could you please confirm if the user utilized the Acrobat web account to send a document for signature? We have noticed that a free Acrobat Sign account has been created for the user and that it has been used to send documents for signature.For more information, please refer to the following help document:Adobe Acrobat Pro 2024 FAQ.If you have any questions, feel free to ask.Thanks,Meenakshi

Meenakshi0101 · Answer

Hihypersonic1,Thank you for reaching out, and sorry for the trouble caused.Based on the version details, it appears that the user is using an outdated version of the application. Please check and update to the latest version. For more information about the latest updates, refer to the following help page:Acrobat updates.You mentioned that the feature was available previously but is no longer accessible. Could you please provide a screenshot of the window showing the installed application version? You can follow these steps to do so:Open the Acrobat.Go to Menu > Help > About Adobe Acrobat.A small window will appear displaying the version details.Additionally, please share the email address of the client experiencing this issue in a private message. We need this information to check the account status on our end. To initiate a private message, click on my profile and select the "Send Message" button.Let us know if you need any help or have questions.Thanks,Meenakshi

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