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Participant
February 26, 2018
Question

Adobe 8 Standard Upgrade Problem

  • February 26, 2018
  • 4 replies
  • 350 views

Adobe 8 now requires a new serial number and update app, in order to continue working. I followed Adobe instructions to the letter and now have been given a new serial number. However, no app was downloaded for me to install, and when I log into my Adobe account it says that the new serial number has already been registered, but the app doesn't show as available to download. So I'm at a loss what to do next. This whole procedure seems very clumsy and inefficient.

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4 replies

itlawyer
Participant
February 27, 2018

I have the new downloader - but I don't have a new serial number - the serial number on my products page doesn't work.  How do I get a new serial number?

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w8zrAuthor
Participant
February 26, 2018

Further info on my problem. I have the new replacement serial number for my original Acrobat 8, and clicked on the URL to download the new updated installer, but I get an error message saying "unavailable for download. Frankly, I've about had it with Adobe products and their buggy, complicated, nightmarish instructions.

Bani Verma
Legend
February 26, 2018

Moving this query to Installing, Updating, & Subscribing to Acrobat​ community.

John T Smith
Community Expert
Community Expert
February 26, 2018

CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929

-you MUST use the special serial number AND the special installer you download, not your originals

-above includes a link to get the special version AND links to help with activation problems

-more information on activation problems with the new version https://forums.adobe.com/thread/2385900