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Participant
September 8, 2020
Question

Adobe Acobat - keep session info - Citrix

  • September 8, 2020
  • 1 reply
  • 2831 views

Hello,


Were i work we have ADOBE ACROBAT PRO licences, we are using Citrix 7.15 with server in catalog were randomly the users sessions are connected.

 

Users are complainning that when they logoff, the next time they access they ave to SIGIN again.

 

The is any option to keep the user login individual on each profile?

 

example, store the login in user appdata :C:\Users\<User>\AppData\Roaming\Adobe\

 

We cannot do that on the server installation because each user have a different email to sigin.

 

Thank you. 

1 reply

ls_rbls
Community Expert
Community Expert
September 8, 2020

Is this a serialized deployment of your Acrobat product or a Named User Licensing setting?

 

Did this problem started after recent updates?

Tiago5ED9Author
Participant
September 8, 2020

No.

 

This is not an issue, this is a configuration request.

 

Citrix use servers were the software is installed, but only users with valid email credentials for ADOBE ACROBAT PRO licence can use it.

 

When a user login, he can login randomly in one of the windows servers of the catalog.

 

What we need to know is were is stored the login INFO( in appdata of the user or in the  local disk)

 

image attached as example

 

 

 

 

Tiago5ED9Author
Participant
September 9, 2020

Hello,

 

Can you please help?

 

Were is the session stored ?

 

Thank you.