Adobe Acrobat 10 on Windows 7 - Issue with Sign & Certify - Place Signature

Hi Jamesa,

Sorry for the delayed response.

As per the issue description mentioned above, you are facing issue when trying to sign pdf in Acrobat X, is that correct?

Please try following troubleshooting steps:

1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

2- If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

Could you let us know what happens when you try to use fill & sign? Is there any error message?

Also, the dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version:

Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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