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davidv6117741
Participating Frequently
June 18, 2020
Question

Adobe Acrobat 2017 Pro

  • June 18, 2020
  • 1 reply
  • 1081 views

When I try to open/download a pdf portfolio I receive a message that I should download Reader X to view.  Why is this? SUrely Acrobat 2017 Pro can open these? Am I missng a setting somewhere that allows Acrobat to open a pdf Portfolio?

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    1 reply

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    June 18, 2020

    Is this when you try to view the PDF file in a browser? Here is the problem: In the past, there was a very good chance that when you tried to access a PDF file in a browser, it got displayed in Adobe software - either the free Reader or Adobe Acrobat. Some web sites tried to figure out the version number of the Adobe viewer installed to flag a potential problem, if the viewer was not recent enough to display e.g. a PDF portfolio. This has changed as now most browsers come with their own PDF viewer built in. And none of these can deal with PDF portfolios. The web site you are trying to download from does not even see that you have Adobe Acrobat 2017 Pro installed, because the browser is no longer reporting that. The best way to resolve this is to force a download of the PDF file. How that is done depends on how the web site is trying to deliver this file, so you may have to talk to the admin of the site. 

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    davidv6117741Author
    Participating Frequently
    June 18, 2020

    Thank you sir.  The site I am trying to download this item from allows other pdf documents to be viewed in Adobe Acrobat 2017.  This is the problem I have, a number of pdf's open however, one is reported in the error message to be a pfd portfolio and it suggests opening with Reader x or adobe acrobat X. I am not familiar with pfd portfolio and therefore am unclear as to why the application will not open it rather it displays this error message.

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      Test Screen Name
      Legend
      June 18, 2020

      Still not clear, and it’s important. Are you viewing this file in a browser? And if so which browser?

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