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Question

Adobe Acrobat 2020 Mac activation error

Forum|Forum|1 year ago
December 11, 2024
4 replies
4136 views

Afternoon all -

I've successfully installed Adobe's Acrobat Pro 2020 Mac on an Apple Macbook Pro (Apple Silicon) runing Sequioa 15.0. I can log into my account inside the app, but when I try to activate my product (with a serial number, for the classic version), I get a "Sorry, something went wong." notification regarding my internet connection.

1. I'm actively on the internet with this computer.

2. I can sign in/out to Adobe account INSIDE this app, but it won't see activation server?

3. I can open my Adobe account in web page, etc.

4. Adobe Creative Cloud funtions (though, of course, Acrobat Pro 2020 isn't controlled there)

Any thoughts? I don't have a firewall running.

N

NesseJan

Participant

Any news on this issue?
I'm having the same problem.
Countless installing/uninstalling/cleaning but my serial number keeps being revoked as invalid, while it is a valid code in my Adobe Account.

B

bob-san

Participant

Any updates on this issue? I'm having the same problem

S

skillful_contributor5745

Participant

It sounds like the issue might be related to the activation server rather than your internet connection, especially since other Adobe services are working fine. You could try temporarily disabling antivirus software if any or restarting your router to rule out network issues. If the problem persists, contacting Adobe Support directly might help as they can check for server-side issues or provide a manual activation method.

G

guy_7913Author

Participating Frequently

The manual activation method would be terrific at this point...

Tried the other steps. Something's wrong with activation, as you state. Likely the servers. No antivirus (Mac) and internet switch was power cycled. No change.

S_S

Community Manager

Hi @guy_7913,

Hope you are doing well. Sorry for the trouble.

If you are able to sign in to the app, you might want to register your app to your account through https://adobe.ly/3ZwqGw7 and type the serial number there.

Let me know if this works for you.

-Souvik

G

guy_7913Author

Participating Frequently

Thank you. Yes, Acrobat 2020 (Classic) *IS* registered to this same account. I've attached a few screenshots for your review. One shows that program is attached to account and active, one shows Acrobat 2020 Pro logged in, and the last one shows the pop-up dialog box stating there is no internet connection...even though I'm logged into my account inside the Acrobat 2020 Pro application.

Thank you. Hoping to get this solved soon. Seems to be some sort of communication error between the Acrobat 2020 Pri (Classic) software and the activation server. All my other applications on this Macbook work flawlessly, so it's only Adobe Acrobat 2020 Pro with this connection error.

Is there a way to manually enter serial number inside the program itself (offline)?

G

guy_7913Author

Participating Frequently

I also tried to activate with another user account on the same Macbook Pro. In this case, the fresh install popped up a choice to use serial number or to login.

1. If I choose to use serial number, a new application called "AcroLicApp" opens and has me log into my account. As soon as I complete entering my password, both Adobe Acrobat 2020 Pro and the AcroLicApp closes and nothing else happens.

2. If I choose the "Log into account" path, I CAN get into Acrobat 2020 Pro, and it shows as being logged into my Adobe account, BUT I get the 7-day trial screen as I get the connection error inside the main Acrobat 2020 Pro application.

R

ravinderg62643219

Adobe Employee

Hi @guy_7913

Have you installed Acrobat 2020 using the serial key you have ?

Regards

Ravi

G

guy_7913Author

Participating Frequently

Thank you for the response.

I tried several times to install from the Mac OS installer package with serial number. This path would install Acrobat 2020 (Classic), but everytime I tried to start the application, I would get a sign-in window popping up asking for username and password. Once I entered both, the program would close, even though creditials are correct.

I did try installing/uninstalling/cleaning several times. The only path which kind of worked was to install as a trial, with intent to enter serial number afterward. This DID enable the application to start for the first time, but now it says I have a 7 day trial. When I attempt to Activate, I get the pop-up stating that there is a problem with internet connection. Everything else on this computer works fine...just not Adobe Acrobat 2020 (Classic) activation.

I did find another post with link to legacy activation servers. When I go to that address in Safari web browser, I receive the "Pong" pack, which implied that Safari, at least, can talk to activation servers.

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