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ET1257
Participant
April 2, 2026
Pregunta

Adobe Acrobat 2020 - This serial number is already in use

  • April 2, 2026
  • 1 respuesta
  • 29 visualizaciones

It seems we ran out of activations for our 21 licences for Adobe Acrobat 2020. We recently switched out alot of our old pcs and notebooks for new ones and did not deactivate or uninstall Adobe Acrobat 2020 before discarding them.

How can we get back our activations when we do not have access to the old hardware (the harddrives were shredded)?

Thank you!

    1 respuesta

    Karl Heinz  Kremer
    Community Expert
    Community Expert
    April 2, 2026

    Unless you have a time machine in your basement, you will need to contact Adobe’s customer support - there is nothing we can do. Only Adobe has access to the license servers. 

    ET1257
    ET1257Autor
    Participant
    April 2, 2026

    Thank you for your answer. I already spoke to customer support this morning and they told me they do not have access to the licensing servers for Adobe Acrobat 2020 and that I should post on these community forums so that somebody with access can help me.

    Karl Heinz  Kremer
    Community Expert
    Community Expert
    April 2, 2026

    Most people here are users of Adobe’s technology. We don’t work for Adobe and definitely don’t have access to internal Adobe systems. I would try again and hope to get connected to somebody who can help.