Adobe Acrobat 24.003.20180 WIN11 - freezing problems

I have been experiencing the same issue for months now. Despite multiple remote sessions with Acrobat support, the problem still persists. They keep attributing the issue to the AutoCAD PDF drawings I'm working on, which I find strange because I have been handling similar PDFs for years, and this issue only started occurring this year. I just finished another remote session today, and unfortunately, the issue remains unresolved. At least the last support agent mentioned that it is a bug and that their engineering team is working on a fix. I hope this gets resolved soon, as it has been affecting my work.

Hi,

I haven’t read through the entire thread, but I’m experiencing the same issue with every PDF file I open on my system Acrobat freezes a few seconds. I came across my solution in one of the older threads—I’m not sure exactly where—and after disabling the Updater, my Acrobat Reader has been working smoothly.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\cServices]

"bUpdater"=dword:00000000

We now have MANY customers reporting this issue, on both Win 10 and Win 11 - all started a week or so back. On Acrobat Reader. Disabling 'new Acrobat' seems to have solevd it for everyone.

This happens for Adobe Reader as well. Started only recently. And yes, disabling new Adobe seems to solve the issue. The strangest thing is that not all users are affected. My office some of the staff (aka not all) are having issues. Some of the users said that they are using it and it feels normal and speedy. Perhaps it is some plugins in Adobe having the issue. Not very sure.

Disabling new acrobat reader works for us as well.

We have ahs many customers report this issue starting last week. It is both Win 10 and WIn 11. Not all deviecs are effected.

We are suddenly seeing this in our environment as well. About half a dozen complaints so far, all version 24.003.20180 on Windows 11. PDF opens but Adobe hangs once they try to interact with it (zoom in, zoom out, scroll, etc.). 

Same issue for us, Adobe Acrobat Reader v24.003.20180 keeps freezing for many users.  We will try the work-around provided here.  PLEASE Adobe, create a fix asap!  Thanks!

Hi @karl_1382 
we are looking into the issue. we were unable to replicate the issue and will it be possible to share the pdf and if possible  a video recording of the issue 
i have also pinged you my official email as private message
Thanks
Chetan

Hi @karl_1382 

APologies for issue being faced. we have recieved the logs and have shared with engineering team
thanks

Chetan