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steven_9247
Participant
August 25, 2025
Question

Adobe Acrobat (64 - bit) 25.001.20630 keeps crashing.

  • August 25, 2025
  • 2 replies
  • 669 views

Hi, 

 

So this one has me a little stumped. Hopefully something simple I am over thinking and missing but not sure. Here are some of the facts I have if you need more just ask and I will add it. The problem comes when I open up acrobat and I select my Fiery printer server and then select propertis and change anything like 1 side to 2 or any settings and select OK it crashes. I check for all updates and uninstall and reinstalled everything 2 times. I have attached photos of both Fiery and Adobe update are done and checked just now again. I also attach photo of the event log showing the crash. Along with reinstall I also found online a simular error report and somone said remove the profiles as one can be bad. I removed them and it worked 1 time, then crash every time after again.  Please let me know what else I can try as this is starting to get under my skin, the printer works fine and has if you just open and print it has no issues. 

 

Computer was build by some one else

Computer is a Windows 11 Pro 64 bit

AMD Ryzen 5 2400G 3.60GHz

240GB SSD HD  

48GB Ram

 

 

 

 

2 replies

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 27, 2025

@steven_9247  it's been ahile since I touched a Fiery server, and it sounds like you done the basic troubleshooting steps! Which is awesome! It's a known issue between Fiery and Adobe, the crash happens because Adobe Acrobat's "Protected Mode at Startup" (a security feature) and the Fiery print driver's settings panel are not playing well together. When you open the properties panel, it triggers a conflict that causes Acrobat to crash.

Try Disabling Protected Mode. Go to Edit > Preferences. In the Preferences window, select Security (Enhanced) from the categories on the left. On a PC, uncheck the box for "Protected Mode at Startup". MAC it will be called 'Enhanced Security' as attached. Click OK and restart Adobe Acrobat.

Some users have reported that after disabling and re-enabling it, the problem returns after a system restart. The most stable solution for many is to leave it disabled permanently, but be aware that this reduces one layer of security when opening PDFs. For a trusted workstation, this is generally considered an acceptable trade-off. 

m
T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
September 8, 2025

Hi @steven_9247,



Sorry for the delayed response.

 

I'm following up to see if you are still experiencing this issue or if it is no longer reproducible on your machine. 


Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. Several updates have been released since, with some changes in this area. 


If the issue is still reproducible, kindly help us with diagnostic and crash logs:

 

Diagnostic logs:

Run the Adobe Diagnostic Utility

  1. Download the utility from this link: https://adobe.ly/4nqkAbE
  2. Open the tool and click Start Diagnostics.
  3. Ensure Advanced Logging is enabled.
  4. Launch Acrobat and reproduce the crash or freeze (open the “What’s New” window).
  5. Once the issue occurs, return to the utility and click Stop Monitoring.
  6. Copy the Log ID shown and share it with us here.

 

Crash logs:

Collect Crash Logs. If Acrobat is crashing (and not just freezing), we also need crash logs:

  • Instructions: https://adobe.ly/44afCIz
  • Once collected, upload the logs to any cloud drive (e.g., OneDrive, Google Drive, Dropbox) and share the link with us.

 

Both types of logs are required. 

 



Best regards,
Tariq | Adobe Community Team | Meet Acrobat Studio



S
steven_9247Author
Participant
August 27, 2025

Hi just an update I have try this on a 2nd computer in my office and it still does the same thing. Does anyone have any idea of help they can give please and thank you. 

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