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d_r_reid
Participant
March 15, 2013
Answered

Adobe Acrobat 9 Pro: window doesn't display correctly

  • March 15, 2013
  • 12 replies
  • 43293 views

I downloaded the latest version of Acrobat 9 Pro.

Now, when I open multiple documents I have problems.

- When I open the first document, the document displays correctly (fits the screen correctly)

- When I open the second document, the title bar of the window is cut off (that is, the title bar displays above the top edge of the computer screen)

I cannot access the title bar or the menu bar for the second window on my laptop screen without resizing the window.

I am using Windows 7 64 bit, with the display set for custom (110%) font size. My screen resolution is set for the recommended setting for the laptop (1366x768). I cannot use smaller fonts.

How do I get my documents to display correctly when I open more than one document? As a technical writer, I need multiple documents open.

    This topic has been closed for replies.
    Correct answer

    Hi d_r_reid,

    I have had this problem for a few days now as I have just started using a two screen setup. After finding this post this morning, I tried all of the solutions but none worked. They did however point me to the direction of the solution.

    Open one PDF only and go to the "edit" drop down menu and select preferences.

    Highlight "documents"

    In the PDF/A View mode, change drop down to never.

    That was all it took to solve my issue. I can now have three or more PDF documents open and none of them are outside of the screen anymore.

    Hope this helps.

    Cheers.

    12 replies

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    N
    nrpardee
    Participant
    October 5, 2013

    I'm having a similar problem, although I'm using an older version of Acrobat- 9.5.5. I have a multiple monitor setup, and Acrobat opens new files sent to me on a landscape monitor with the top (title bar) above the monitor and the bottom below the monitor. Oh, and it happens on a bunch of my older files that previous opened fine. This started fairly recently, perhaps around the time of an Adobe reader update. But to be clear, the file IS opening in Acrobat. It is possible to move the window- hover over the Acrobat button on the task bar until it shows thumbnails of open windows above it, move the pointer over the thumbnail, right click, then use the arrow keys to move the window. Then it remembers positioning if opened again- but the next new file gets the same treatment. If I create a brand new file, this does not happen. And this monitor setup is not new for me- two verticals and one horizontal in a single desktop- although I swapped in a different vertical monitor. Windows 7 Pro, up to date. It's frustrating. I'd love to just be able to tell it to default to a different monitor.

      Rave
      Community Manager
      RaveCommunity Manager
      Community Manager
      April 11, 2013

      Hi d_r_reid,

      Please post some screenshots so that it becomes clear as to what is cut off.

      Are the pdf's generated from the same source? Does this happen with any and all pdf's?

      Are the pdf's protected? Are you able to view the pdf's properly on a browser?

      D
      d_r_reidAuthor
      Participant
      April 12, 2013

      Unfortunately, I cannot send you screen captures because they show the name of the customer that my employeer has a contract to support. We are not allowed to divulge our customer name.

      Here is how I recreated the issue:

      - have a laptop

      - have a second monitor that is taller in height than the laptop screen

      - set up the second montor on the right, and extend Windows to the second monitor

      - open Adobe Professional

      - move the Adobe screen to the second monitor

      - resize the screen so that it is taller than the laptop screen

      - open a PDF (it should display correctly)

      - open another PDF

      What I find is that the second Adobe window opens on the laptop screen. The bottom of the second window is just above the task bar, and the window is the same size as the window on the second monitor, which puts the header bar of the window off the screen.

      If I resize my original window so that it fits the laptop screen, and then open a second document, the window displays on the laptop screen and the window is the same size as the one on my second monitor.

      The problems, as I see them, are:

      - the second window is not displaying on the same screen as the original window

      - the second window is using the display attributes from the original window, and not checking that the window fits the screen it is displaying on

      The PDFs are created using (mostly) Astoria, although I have some PDFs generated from FrameMaker 7.1 using Adobe PDF Writer. As a technical writer, I create and open hundreds of PDFs in the average work week.

      This problem happens no matter what method was used to create the PDFs.

      B
      Bill12
      Inspiring
      April 12, 2013

      It might be possible to do the screen shots with other PDFs. If the problem is generic, you could open any PDFs to demonstrate the problem, not just those from your customer. For example you might simply take a PDF that you create from some generic document and extract individual pages to create multiple documents. Then demonstrate your problem.

      I have some software that does not seem to recognize my screen size correctly (it may be a windows issue, don't know) and it has windows open beyond the screen. With the tablet I can rotate the screen and for some reason those windows will come back into the screen limits. This almost sounds like a Win7 issue, but I am not sure. I am talking about a totally different program, not an Adobe program, that may suggest it is a Win7 issue (I have a 32-bit system).

      In my case with AA 9.5.4, I just opened 4 windows (not full screen) and each one opened within the boundaries of the screen. I then moved the 4th window half off screen to the right and opened a 5th window (file) and it showed in the upper left, but still within the screen. My screen resolution is 1280X800 with the designation of (recommended). I just ran plots in my other program that I mentioned and the properties window opened outside the screen as I mentioned. The rotation of the screen brought it back within the screen boundaries.

      I suspect you may have a screen resolution issue. If there is a recommended option for your system you might want to give that a try. I am not sure of any solution, but trying to give you what I find.

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