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Participant
May 2, 2020
Question

Adobe Acrobat 9 Standard Freezes with 2019 Outlook but not Excel or Wrod

  • May 2, 2020
  • 1 reply
  • 717 views

Issue encountered when tring to save an email as a PDF using Acrobat 9 Standard (realize this is quite old). 

Steps:

  1. Open 2019 Outlook Email
  2. Click <File> <Print>; Print dialog box opens
  3. Select Adobe PDF and click Print button
  4. Save As PDF pop-up opens
  5. Screen is frozen prohibiting me from entering the filename and directory to save
  6. Can only do CNTL+ALT+DEL to end the Outlook Task

 

I do not have any other issues with Adobe 9 to print/save Excel or Word docs from Office 2019.

I have the same issue on multiple laptops both having Office Home and Business 2019.

I have already re-installed Acrobat 9 without success.

I have also made some suggessted changes to printer preferences via suggestions from others on the web without success.

 

Any ideas?

Brian

This topic has been closed for replies.

1 reply

try67
Community Expert
Community Expert
May 3, 2020

Acrobat 9 is very old and not compatible with any current operating system, nor version of Office. The fact it's working for you at all is a small miracle.