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Dario324382401kln
Participant
July 17, 2024
Answered

Adobe Acrobat Absturz bei elekt. Signatur

  • July 17, 2024
  • 3 replies
  • 4113 views

Hey Zusammen, 

 

seit ein paar Tagen tritt bei mir folgendes Problem auf. Sobald ich Adobe öffne und ein Dokument signieren will, stürzt es ab. Ist dieser Fehler schon bekannt?

Ich habe schon eine Neuinstallation versucht. Außerdem verschiedene Troubleshooting Artikel von Adobe.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/de/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

https://helpx.adobe.com/de/creative-cloud/help/uninstall-remove-app.html

u.v.m...

 

Vorab vielen Dank!

    This topic has been closed for replies.
    Correct answer torstenh20816300

    I have the same issue.

    I'm using version 2024.00220933


    Here is my solution:

    Go to the location mentioned below and deleted the following files:
    %appdata%\Adobe\Acrobat\DC\Security\*_fss_signature_initials
    %appdata%\Adobe\Acrobat\DC\Security\*_fss_signature_initialsi
    %appdata%\Adobe\Acrobat\DC\Security\*_fss_signature_initialsk

    3 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 24, 2024

    Hi All,

     

    The issue has been addressed in the latest update released today. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

     

    You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    H
    Holger38824908kj9v
    Participant
    July 26, 2024

    Hi, 

    the latest update solved the problem.

     

    Thanks,

    Holger

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 26, 2024

    Glad to know that the issue is resolved.

    Let us know if we can be of any help.

     

    Thanks,

    Meenakshi

     

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 22, 2024

    Hi Dario324382401kln,

     

    Thank you for reaching out.

     

    The team is aware of the issue and is working on the fix.

    You may try the workaround shared in the last message by torstenh20816300.

    Let us know if that helps.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    D
    Dario324382401klnAuthor
    Participant
    July 22, 2024

    The workaroung fixxed the problem, thank you.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 22, 2024

    Hi Dario324382401kln,

     

    That's great! Thank you for updating here.

    We will update here once the fix patch is available.

     

    Thanks,

    Meenakshi

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 17, 2024

    Does it happen with one specific file, or all of them? How are you trying to sign the file? What exact tool are you using?

    Also, what's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

     

    D
    Dario324382401klnAuthor
    Participant
    July 18, 2024

    Hi, the error occurs with all documents. I'm trying to sign the file using the Fill and Sign tool. I am up to date on Windows and Adobe.

    torstenh20816300
    torstenh20816300
    Participant
    July 22, 2024

    I have the same issue.

    I'm using version 2024.00220933

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