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Participant
April 27, 2020
Question

Adobe Acrobat acting strange

  • April 27, 2020
  • 2 replies
  • 515 views

I was using my Creative Cloud Adobe Acrobate (Mon, 04/27/2020) earlier today and it kept having this window pop up regarding a new policy saying it can now allow "Bussness" Adobe Acrobat to adjust our files. I didn't purchase a "Business" I purchased this via "Creative Cloud". Whenever I tried to access my PDFs Adobe would quit. I reinstalled it and it started working, or at least I thought it did. I am now trying to save an Excel spreadsheet as a PDF. It looks great when viewing the document in Excel & as a PDF, then I resave my file in Excel and then save as a PDF. Excel document looks fine, until I open the PDF file and the documet is larger and spreads over several pages. Its as if all the margins, size (i.e. 70 percent) settings were completely ignored. Can someone please help. I use Adobe a lot and this issue is not good. Oh, forgot to mention, when I go bak to my Excel spreadsheet it had reverted to how Adobe saved the PDF. I can provide samples if needed.

 

Thank you, wingfield002

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2 replies

ls_rbls
Community Expert
Community Expert
April 27, 2020

I forgot to include a few observations and questions in my initial reply:

 

  • Are you using the Adobe Acrobat PDF add-in to export MS Excel workbooks and spreadsheets to Acrobat PDF? If yes, do you know how to reset the add-in to its default settings?
  • Or, are you using Save As .pdf method directly from the MS Office applications?
  • Have you tried saving the original document in MS Excel and instead import it directly from Acrobat?
  • Also, in Edit---> Preferences---> Page Display ---> "Use overprint preview" needs to be manually set from Automatic to Never.
ls_rbls
Community Expert
Community Expert
April 27, 2020

Can you share a screenshot of the popup?