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Curtis Gregson
Curtis Gregson
Participant
Mar 28, 2026 6:16 PM UTC
Question

adobe acrobat add open files dialog box not working properly

When the ‘add open files’ dialog box opens there isn’t any color contrast to show selected files.
The files in the list always appear the same.  Clicking on any one of the file or more than one (ctrl) doesn’t highlight anything.  Impossible to tell which files are selected or not selected.  In the attached image… both files are selected….

 

    9 replies

    Rachel28001963zwde
    Participant
    Sep 14, 2026 8:39 PM UTC

    same issue here. 

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Sep 15, 2026 9:07 AM UTC

    Hi Rachel28001963zwde,


    Thank you for reaching out and reporting this.

    We will check with the team to determine if this is the intended behavior or an error. Once we have more information, we will update you accordingly.


    Thanks,

    Meenakshi

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    Rachel28001963zwde
    Participant
    Sep 15, 2026 2:01 PM UTC

    thank you, i have googled and tried all suggested *fixes* but the last few googles have had that its a known bug.

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    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    Mar 28, 2026 6:55 PM UTC

    I can’t replicate the problem on my system.

    What OS and Acrobat version?

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Curtis Gregson
    Curtis GregsonAuthor
    Participant
    Mar 29, 2026 2:50 PM UTC

    Windows 11 and Adobe Acrobat Pro DC Continuous Release - Version: 25.1.21288.0.  

     

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    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    Mar 29, 2026 3:42 PM UTC

    Not sure if it has anything to do with it, but what version of Windows 11?

     

    Acrobat:

    OR

     

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    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    Mar 28, 2026 6:21 PM UTC

    Have you tried the accessibility settings in Acrobat’s preferences to see if that makes a difference? 

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    Curtis Gregson
    Curtis GregsonAuthor
    Participant
    Mar 28, 2026 6:53 PM UTC

    Yes I have… the primary option in accessibility settings is for document attributes.  This seems to be an application attribute issue.  Very frustrating.  It just started behaving like this after a recent update.  

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