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Dannielle35140598rp47
Participant
January 30, 2024
Question

Adobe Acrobat add signature button creates a blank screen + limited access error

  • January 30, 2024
  • 1 reply
  • 573 views

When I go to add a new signature within my Adobe Acrobat window, Acrobat gets a black/grey overlay with a tiny white dot in the centre of the screen and the only interaction I can make with thew software is to press esc, which closes the overlay and I am unable to add my signature. I have noticed that there is an error when I launch CC, saying that I have limited access. I have run the limited access repair tool as administrator, I have run Acrobat repairs, I have reinstalled Acrobat and Creative Cloud from fresh, run system file scans, and restarted my server several times, but it continues to be an issue.

I should note that the software is running on my Windows server 2022 virtual server, hosted on VMware. Any help you guys could provide would be most appreciated.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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