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Participant
September 12, 2026
Question

Adobe Acrobat, all line drawing functions, I can start a line, etc., but cant get the app to stop the function. I have to force quit the application. I am updated to the latest version, and I have used the repair function

  • September 12, 2026
  • 21 replies
  • 336 views

Adobe Acrobat, all line drawing functions, I can start a line, etc., but cant get the app to stop the function. I have to force quit the application. I am updated to the latest version, and I have used the repair function

    21 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    September 22, 2026

    Hi all, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

     

    Participant
    September 15, 2026

    Reposting ​@FloriDUH JBot response as a temp fix. 

    Temporary workaround

    Menu → Preferences → Security (Enhanced)

    Turn off both Protected Mode and Run in AppContainer 

    Relaunch Acroboat

    Participant
    September 15, 2026

    Unfortunately, it did not fix it for me. 

    Thank you, I hope Adobe will fix this soon. 

    Participant
    September 15, 2026

    Hi again, I spoke too fast. It DOES work!!

    Thank you very much! “Dennis29143377ronc”😀

    Participant
    September 15, 2026

    I have the exact same issue.

    Participant
    September 15, 2026

    Same issue here. Cannot complete any shape, callout texts, etc.

    Meenakshi Negi
    Community Manager
    Community Manager
    September 15, 2026

    Hi All,


    Thank you for reaching out, and sorry for the trouble caused.


    We have already reported this issue with the team. We will keep you updated with the information once we hear from the team.


    Thanks,

    Meenakshi

    Participant
    September 15, 2026

    The very same thing has happened to me here, drawing a shape or line cannot be completed as the left click of the mouse isn’t registered.

    Since this started, I am also getting issues dragging pages from the page thumbnail tab to the page thumbnail tab of another PDF, sometimes the first 1 or 2 clicks of the mouse to drag are not registered on Adobe.

    Participating Frequently
    September 13, 2026

    Temporary workaround

    Menu → Preferences → Security (Enhanced)

    Turn off both Protected Mode and Run in AppContainer 

    Participant
    September 15, 2026

    that didn't work

    Participating Frequently
    September 13, 2026

    Having same issue. Started about 48 hours ago. Mouse clicks and keystrokes hit or miss in registering. Very annoying and disruptive.

    Participant
    September 13, 2026

    I am also having this issue. It started two nights ago. I repaired the installation twice and also uninstalled and reinstalled. It worked for about 6 hours then started doing the same thing. I initiate the line but cannot complete it. This goes for all comment drawing tools.

    Participant
    September 13, 2026

    I am having similar problems, suddenly I cannot draw a circle or rectangle. Yes the tools are part of Comment. When I click to complete it just disappears. I have never been able to use cloud and have used freehand pencil for years as a work around but this is super annoying. I like to be able to place a circle.