Adobe Acrobat and Adobe Reader Issues

Question

I am reaching out to address an ongoing issue that has been affecting many of our users in our organization for the past few months.

Recently, we have received several complaints from our users regarding difficulties with opening Adobe Acrobat and Adobe Reader. The problem seems to occur in the form of the Adobe application not responding when attempting to launch them. As a temporary resolution, we have had to run the Task Manager and manually end all Adobe-related processes.

The most concerning aspect is that users have not been receiving any specific error messages when encountering this issue, except for a few instances where they receive a message stating "Please wait while Adobe updates." However, this has not led to a permanent resolution.

Any guidance or suggestions you can provide would be greatly appreciated.

AkanchhaS8194121 · Answer

Hi @Tom30620019xqxy

Sorry to hear about the trouble caused.

From the the description given above, it seems to be enterprise deployment. Have you installed Acrobat and Reader on the same machine?

If you have installed Acrobat Reader 64-bit and you purchase an Acrobat subscription, the Acrobat Reader 64-bit application will upgrade to become a fully functional Acrobat 64-bit application.

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

Having both applications, one 64-bit other 32-bit might be causing conflicts. Make sure that you have both the applications up-to-date

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

Thanks,

Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded