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T
TheCustomer
Known Participant
September 14, 2023
Question

Adobe Acrobat and Reader - September 2023 Updates Now Available!!

  • September 14, 2023
  • 2 replies
  • 2560 views

So Adobe.... did you address the MANY complaints about the AWFUL user interface??   NO THEY DID NOT.  Made a few minor changes, but not nearly enough.

 

Do any official Adobe staff even read these?  Do the staff do whatever they think is "good" without ever referring to users.  I recently upgraded from Adobe Acrobat Pro 2010 to Pro 2013 Creative Cloud.  It is horrible and there are many complaints in this community about the UI.  It is ridiculous that Adobe in 2023 has LESS functionality than in 2010 and FAR LESS USABILITY.

    This topic has been closed for replies.

    2 replies

    Y
    Yvonne Julien
    Participant
    October 10, 2023

    Making the interface "better" is not just about how sleek and modern it looks.  If it functions well, leave it alone.  Don't start hiding or omitting things for the sake of making it "pretty".  As an everyday tool, users get accustomed to menus, buttons, and features being in the same place and behaving the same way.  To have to relearn where things are just for the sake of "pretty" is ridiculous. It's not making it easier nor better.  Moving things around is not making the program better.  Adding completely new features, features never integrated before, might be making it better. 

    Amal.
    Amal.
    Legend
    September 14, 2023

    Hi @TheCustomer 

     

    Hope you are doing well, and thanks for reaching out.

     

    We acknowledge that the new Acrobat represents a notable change; however, we hope that as you get familiar with the new interface, you can be more productive and get more out of Acrobat.

     

    We are actively working on the suggestions/feedback and will address them with the highest priority.

     

    As you get more comfortable with the new interface, please contact us with specific questions on tools, features, or functionalities. We’re happy to provide helpful resources and answers to your questions.

     

    If your critical workflows are impacted, you can switch to the old UI from the “Menu” on the top left corner of Windows and View Menu on MacOS.

    Please check this detailed community-featured post: https://community.adobe.com/t5/acrobat-discussions/learn-about-new-acrobat/td-p/14078856, guiding you to familiarise yourself with the new interface.

     

    Thanks,

    Amal

    T
    TheCustomerAuthor
    Known Participant
    September 15, 2023

    Hello Amal.  You proved that you "read" my post, but showed that my feedback was NOT taken in fully and properly.  You effectively told me "too bad that you don't like the new interface". 

    Thanks for providing instructions for how to go back to the old UI but does that mean that some new Acrobat functionality is NOT then available to me.  I paid a huge AUD $348 for what is supposed to be the constantly updated Acrobat with all its new features.

    Amal.
    Amal.
    Legend
    September 19, 2023

    Hi there

     

    Hope you are doing well and sorry to keep you waiting. 

     

    You will have access to all the features as you did before, once you go back to the old UI.
    Note: Only the UI of the application will change the version remains updated. You can check for updates from the Help menu.

     

    ~Amal

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