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Participant
August 14, 2025
Question

Adobe Acrobat android app not searching for file names

  • August 14, 2025
  • 2 replies
  • 287 views

My Adobe Acrobat android app is not showing results when search for file names using the lens icon. In the video capture you can see that I have many pdfs for score songs, each with the name of the song as title. Doing a simple search does not show any results. This happened in 2 tablets from different brands so it does not look to be specific to a device. 

What could be wrong?

 

2 replies

Bernd Alheit
Community Expert
Community Expert
August 14, 2025

What happens when you search for 'day' ?

Participant
August 14, 2025

correct, that one works in PC, so back to android issue it seems.

Amal.
Legend
August 14, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble you are experiencing. 

 

If the file search using the lens icon in the Acrobat Android app isn’t showing results, even though the files are on your device, here are a few things you can try:

 

1. Update the application: What is the version of the Acrobat app and the OS you are using? Tap on the Profile icon > About Acrobat and try updating the app to the latest version available on the Play Store and reboot the device once.

 

2. Re-sign in – Log out of Acrobat, then sign back in with your Adobe ID to sync and refresh your file list.

 

3. Clear cache – Go to Android Settings > Apps > Acrobat > Storage > Clear cache and reboot the application and check (don’t clear data unless you have your files backed up).

 

Let us know how it goes. 

 

~Amal

Participant
August 14, 2025

Hi!

tried all of that before and no change, and on all the latest Android OS and app version. My tablet is brand new, thought it also happened in my previous one.

I am adding also some piece of new evidence. I have tried to do on web as well and the same issue is happening (see screenshot), so it seems to be not device-dependent. 

As a hint, I used to have the a paid subscription in the past but now on the free plan. May be sth to do with that?

Thanks.