Adobe Acrobat App for iPad not recognizing DC Subscription

Forum|Forum|8 years ago
August 13, 2017
2 replies
828 views

I have an active DC subscription and have downloaded the iOS app for iPad. I am able to use the app in it's free version abilities, but do not seem to be able to use the subscription services. I checked to be sure the app is logged in to my account and contacted technical support which directed me to the forum's as I was told they only support desktop versions of the app. Specifically, I am attempting to edit a PDF. When I access the edit tab I have no menu options for editing except "undo"

Please help!

General troubleshooting

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reneag10438414

Participant

How did you install the app? I am unable to find the app in the app store.

cameronr29647314Author

Participant

It's a bit confusing, but the adobe acrobat reader app is adobe acrobat. It is installed as a free app such as reader for PC's, however if you have a DC Subscription (not license), the app can be switched or signed in to use Adobe Acrobat functions. They are limited functions, but it does let you organize pages, edit (if OCR has been performed) and other limited tools of Adobe Acrobat.

cameronr29647314Author

Participant

I believe the issue has to do with PDF's created with a scan versus PDF's generated from a PDF printer. Is there someway to do an OCR in the mobile app to convert scan's into OCR which allows for editing?