Adobe Acrobat App not working with Creative Cloud.

Forum|Forum|10 months ago
May 8, 2025
1 reply
390 views

The app is not allowing me to save or edit documents using the cloud. I can upload the document to the cloud dragging the file to and dropping it in the cloud, however, if I open the file first and afterwards try to save it to the cloud I am not allowed. Also the app does not allow me to save the edits I do even if the file is uploaded in the cloud. If I use the Web Creative Cloud I can edit and save normally. I have restarted my computer, preferences, and reinstalled Adobe Acrobat. I see others have encountered similar problems. I am using Mac. Sequoia 15.4.1.

Meenakshi_Negi

Legend

Hi Miguel Siller,

Thank you for reaching out.

Please let us know if you upload documents using the Creative Cloud desktop application or Adobe Acrobat. Would you mind sharing the screen recording of the steps you take?

We suggest that you make changes in the Acrobat application and ensure that you open the file from the Adobe Cloud storage when making changes. If you make changes to a PDF saved locally, it will not automatically update the file saved on the Cloud. In Acrobat, go to Home > Files > Your Documents. Then open the file from the list to make any changes. It will automatically save the changes to the file in the Cloud.

To upload a PDF to Cloud Storage, you may use the steps suggested in the following help document: https://adobe.ly/43h1iNX.

Feel free to let us know if you have any questions.

Thanks,

Meenakshi

M

Miguel SillerAuthor

Participant

Dear Meenakshi Negi,

That is the message I get when I try to save the document. I have opened the document through the App Cloud Service, but it still does not let me do any edits on the PDFs. As you can see I highlighted with blue, once I close the app, it will tell ask me to save before exiting, but the same message will appear. This happens with all PDFs. Now I do not have this problem with any other Adobe App (Photoshop, Lightroom, etc...). I can use the web adobe acrobat, but as you know it does not run as smooth as the app.

AnandSri

Legend

Hello @Miguel Siller

I hope you are doing well, and we are sorry for the delayed response.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20531 (Win) | 25.001.20529 (Mac), planned update June 10, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

Also, ensure that Acrobat has Full Disk Access and Files and Folders permissions:

Go to System Settings > Privacy & Security > Full Disk Access
Add both Adobe Acrobat and Creative Cloud
Also, check Files and Folders and ensure access to Documents and Cloud Storage is enabled.

Avoid dragging files into the cloud manually. Instead:

Open Acrobat
Navigate to Home > Files > Document Cloud
Open the file from there
Make edits and save

This ensures Acrobat maintains the correct file path and sync context.

Disable “Show Online Storage” (Temporary Workaround).

Go to Menu > Preferences > General
Uncheck “Show online storage when saving files.”
Restart Acrobat and try again

This forces Acrobat to treat the file as local, which may bypass the sync issue temporarily.

If the issue continues, please provide the following information: the current version of the operating system on your device, as sample PDF file causing the issue, a quick screen recording with the steps of the workflow, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks,

Anand Sri.

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