Skip to main content
K
KIMMY_67
Participant
March 12, 2025
Answered

ADOBE ACROBAT - APPLICATION ERROR

  • March 12, 2025
  • 2 replies
  • 791 views

We can not use Adobe Acrobat application to open PDF file, it shows a reason: A running instance of Acrobat has caused an error.

We also uninstall and re-download the application, but it does not work.

Please help to check and advise if any problem, thank you.

Correct answer creative explorer

@KIMMY_67 Normally a computer restart would do the trick. Or if this particular file is being used on the server, and maybe a colleague is working on it on their end, it means you can't open it on your end until they close it.

But if it's just you, sounds like you might need to do a clean uninstall of Adobe. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after! 

2 replies

AnandSri
AnandSri
Legend
March 17, 2025

Hello Kimmy!

 

I hope you're doing well. I'm following up to see if you've tried the solution shared by our product community expert. If not, please give it a try and let us know if you encounter any issues.

For future reference, you can refer to this article: Failed to connect to DDE server.

 

Thanks,

Anand Sri.

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
March 13, 2025

@KIMMY_67 Normally a computer restart would do the trick. Or if this particular file is being used on the server, and maybe a colleague is working on it on their end, it means you can't open it on your end until they close it.

But if it's just you, sounds like you might need to do a clean uninstall of Adobe. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after! 

m
alcompco
alcompco
Participating Frequently
April 11, 2025

We have been this issue for a long time as well! Could your response be more lame than what you wrote! Why would i need to restart my computer to do the trick??? Why the software should not work flawlessly so i do not need to restart my system to do "THE TRICK"!!!! All Adobe can do i send you notices to collect money when your subscription is about to end!!

 

The other issue that we have been having is that no matter what you do when we click on an Adobe file in the Windows 11 Explorer, the file does not open! When looking at the Task Manager, there are multiple instances of the Adobe in the Task Manager in which after killing those tasks the Adobe opens!

these are all very important and grave bugs in the software and need to be fixed IMMEDIATELY!!!!!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices