Participant

Answered

Adobe Acrobat application is closing automatically in 4-5 seconds

Forum|Forum|3 months ago
November 18, 2025
2 replies
431 views

Several users have reported that the Adobe Acrobat application closes automatically within 4–5 seconds of launching. We've found that manually clearing Adobe-related cached credentials from the Windows Credential Manager resolves the issue temporarily. However, this problem keeps recurring.

Has anyone encountered this behavior before or found a permanent fix for it? Any insights or recommended solutions would be greatly appreciated

Login issues

Correct answer amol_7693

Please run below script to fix the issue.

$RegPath = "HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
New-Item -Path $RegPath -Force | Out-Null
New-ItemProperty -Path $RegPath -Name "iNGLCEFWorkflowEnabled" -Value 0 -PropertyType DWord -Force
New-ItemProperty -Path $RegPath -Name "bDisableNGLExternalBrowser" -Value 1 -PropertyType DWord -Force
Write-Host "Registry Added"

S

SHAWN___

Participant

We also started having this issue recently. Clearing the multiple entries in Credential manager is the only thing that has gotten the application working again. Commenting to get updates.

A

amol_7693AuthorCorrect answer

Participant

Please run below script to fix the issue.

$RegPath = "HKLM:\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
New-Item -Path $RegPath -Force | Out-Null
New-ItemProperty -Path $RegPath -Name "iNGLCEFWorkflowEnabled" -Value 0 -PropertyType DWord -Force
New-ItemProperty -Path $RegPath -Name "bDisableNGLExternalBrowser" -Value 1 -PropertyType DWord -Force
Write-Host "Registry Added"

S

SHAWN___

Participant

I only needed to add the "iNGLCEFWorkflowEnabled" DWord entry for the sign in page to stay active. Then users were able to complete the sign in normally.

Thank you Amol for posting the fix.

Meenakshi Negi

Community Manager

Hi amol_7693,

Thank you for reaching out, and sorry about the trouble caused.

As the application closes within 4–5 seconds of launching, please try the troubleshooting steps suggested here: https://adobe.ly/3X2rdVK.

Please collect the following logs and share them with us:

- Process logs using a diagnostic tool. Use the steps suggested here in the help document: https://adobe.ly/488xSmv and share the log ID. As the application closes after launch, you can skip the first two steps and download the tool from the bottom of that help document.

- Crash logs: Use the steps suggested in the following help document: https://adobe.ly/4oLCVQT. Upload the logs to any Cloud Drive (e.g., OneDrive, Google Drive, Dropbox) and share the link to the file here.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

A

amol_7693Author

Participant

Hi @Meenakshi Negi , Only application is auto closing its just not an issue, This issue is on WIndows devices, And users having latest version only. 25.001.20844

Workaround we are using is clearing the Adobe login cache from cred manager. But this issue happen again

Meenakshi Negi

Community Manager

Hi amol_7693,

Thank you for the detailed information.

However, the team will need the logs for further investigation into this issue. Please share the logs so we can share them with the team to check.

Also, to confirm, the issue occurs only with Acrobat version 25.001.20844. Please confirm the Windows version.

Did you update the application to the latest version? If not, please try to check if the same thing happens. In Acrobat, go to Menu > Help > Check for updates. For more information on recent updates, refer to the following help page: https://adobe.ly/4ofcAK4.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded