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Nicholas29198772oz9g
Participant
April 2, 2023
Answered

Adobe Acrobat Cancellation and Refund

  • April 2, 2023
  • 3 replies
  • 1284 views

Hello,

 

Just under two weeks ago, I signed up for the Adobe Acrobat free trial but neglected to cancel it before it became a paid subscription. I've just cancelled said subscription and my understanding is that I can request a refund within two weeks of having signed up for or purchased the product. I don't know if this applies to products purchased through google play, which is where I initially signed up for the free trial and purchased the app, but if possible I'd like a refund. 

Thank you for your time and attention. 

    Correct answer DeanUtian

    Hi @Nicholas29198772oz9g 


    This forum is primarily for help by the broader community. Your particular matter should be discussed directly with Adobe. You can talk to an Adobe agent through with you in a live session


    To contact an Adobe agent directly, go to the Adobe Support Help Centre, where you can access an online chat. Link is: https://helpx.adobe.com/support.html


    Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).

    Type  'Agent' in the chat box to bypass the chatbot and be connected to a real person.
    - https://helpx.adobe.com/contact.html?rghtup=autoOpen

    I'm adding a warning to take care with any messages or people contacting you claiming to be Adobe. This sometimes happens. Adobe does not provide support by email, so beware of any message in this format. More information about scammers can be seen in the link below:
    https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com... 

    3 replies

    M
    Milena38108436db9q
    Participant
    June 18, 2024

    Hello, I have the same problem and would like to know if I can regret the purchase 

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    April 6, 2023

    Did you manage to contact Adobe and discuss your issue?

    D
    Community Expert
    DeanUtianCommunity ExpertCorrect answer
    Community Expert
    April 2, 2023

    Hi @Nicholas29198772oz9g 


    This forum is primarily for help by the broader community. Your particular matter should be discussed directly with Adobe. You can talk to an Adobe agent through with you in a live session


    To contact an Adobe agent directly, go to the Adobe Support Help Centre, where you can access an online chat. Link is: https://helpx.adobe.com/support.html


    Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser allows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings).

    Type  'Agent' in the chat box to bypass the chatbot and be connected to a real person.
    - https://helpx.adobe.com/contact.html?rghtup=autoOpen

    I'm adding a warning to take care with any messages or people contacting you claiming to be Adobe. This sometimes happens. Adobe does not provide support by email, so beware of any message in this format. More information about scammers can be seen in the link below:
    https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com... 

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