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chrhammo
Participant
September 13, 2023
Answered

Adobe Acrobat closes/crashes when OCR/optimize starts

  • September 13, 2023
  • 6 replies
  • 3925 views

Adobe Acrobat keeps closing immediately after OCR (and optimize PDF) starts to run. This seems to be an issue with the newest version (23.006.20320), because I didn't encounter this problem a day or two ago. I've tried repairing the installation and restarting my computer. 

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi chrhammo, Brock32311030qa3g, and TM725,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    As the application crashes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

     

    If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If the issue still occurs, share the OS versions on the machine. Share the screen recording of the workflow.

    We may require logs for the crash. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

     

    Let us know how it goes. 

     

    Thanks,

    Meenakshi

    6 replies

    R
    ri_5694
    Participant
    December 11, 2024

    have you found the answer to this yet?  I tried everything.. nothing works.  keeps crashing after trying to save the ocr scanned doc.   

    A
    Andrea34631302ob50
    Participant
    January 6, 2024

    I have the same issue. I run Acrobat DC on my Mac (OS 14.2.1 "Sonoma"). I did everything as said (unstalling, cleaning, re-installing) but Acrobat still crashes when I want to run OCR.

      M
      Markus22973026ujl3
      Participant
      September 19, 2023

      Had the same problem.

      Disappeared after uninstall, clean, and install.

      Unfortunately, you loose all your preferences.

      Meenakshi_Negi
      Meenakshi_NegiCorrect answer
      Legend
      September 18, 2023

      Hi chrhammo, Brock32311030qa3g, and TM725,

       

      Thank you for reaching out, and sorry about the trouble caused.

       

      As the application crashes, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

       

      If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

       

      If the issue still occurs, share the OS versions on the machine. Share the screen recording of the workflow.

      We may require logs for the crash. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

       

      Let us know how it goes. 

       

      Thanks,

      Meenakshi

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        September 21, 2023
        quote

        If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

         

        By @Meenakshi Negi

        This helped. In addition, it was my opportunity to install the 64 bits version. I don't know if it is because of the reinstallation or if it is the 64 bits, but the software now feels more responsive…

        ABAMBO | Hard- and Software Engineer | Photographer
          A
          Andrea34631302ob50
          Participant
          January 6, 2024

          I have the same issue. I run Acrobat DC on my Mac (OS 14.2.1 "Sonoma"). I did everything as said (unstalling, cleaning, re-installing) but Acrobat still crashes when I want to run OCR.

          T
          TM725
          Participant
          September 17, 2023

          Have you learned of a fix? This just suddenly started happening to my scanned documents.  Incredibly frustrating that it happens and that Adobe has apparently done nothing to remedy the problem.

          B
          Brock32311030qa3g
          Participant
          September 15, 2023

          Same problem. Was using it fine just before updating. Started crashing immediately after the update

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